1. Introduction

Thank you for shopping with Ora Designers Sarees. We strive to ensure that you are satisfied with your purchase. This Refund and Returns Policy outlines the procedures and conditions for returning products and obtaining refunds.

2. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Condition: The item must be unused, in the same condition that you received it, and with all original tags and packaging intact.
• Timeframe: Returns must be requested within 14 days from the date of receipt.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

3. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Custom or Made-to-Order Items: Items that are custom-made or personalized.
• Sale Items: Items purchased during a sale or promotion, unless otherwise specified.
• Hygiene Products: Items like certain types of accessories or innerwear that may affect hygiene.

4. Return Process

To initiate a return:

1. Contact Us: Email us at info@oradesignersarees.com with your order number, the item you wish to return, and the reason for the return.
2. Return Authorization: We will provide you with a Return Authorization Number and instructions for returning the item.
3. Ship the Item: Pack the item securely and ship it back to us at the address provided in the return instructions. You are responsible for the shipping costs of returning the item, unless the return is due to our error or a defective product.

5. Refunds

Once we receive and inspect the returned item:

• Processing Time: Refunds will be processed within 7-10 business days after the returned item is received.
• Refund Method: Refunds will be issued to the original method of payment. If you used a credit card, the refund will be credited back to your card.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact Us: Notify us immediately by email at info@oradesignersarees.com with details of the damage or defect and include photos if possible.
• Resolution: We will provide instructions for returning the item and offer a replacement or refund based on your preference.

8. Contact Us

For any questions or concerns regarding returns or refunds, please contact us at:

• Email: info@oradesignersarees.com
• Address: H No 1-1-104, Sree Lakshmi Nagar Colony, Puppalaguda, K.v. Rangareddy, Telangana 500089
• Phone:  +91 93929 36367

9. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and your continued use of our site constitutes acceptance of the updated policy.

Thank you for shopping with Ora Designers Sarees. We appreciate your business and are committed to providing you with high-quality products and excellent service.